Shipping

Shipping Fee

We provide FREE SHIPPING on all orders!FREE SHIPPING in the worldwide!!

No Sales Tax

We provide No Sales Tax on every order.We pay all applicable sales tax for orders shipped in the worldwide.

Delivery method

All international shipments are shipped via EMS express mail mainly,and at present we

do not use regular Air Mail for international orders.

Shipping Time

Upon receiving your order,we will begin processing it which takes on average 1-2 business

days.After payment is processed,you will have your products within 7-10 business days

usually.All processing and delivery times are based on business days.If you canot get your

package after 15 working days,Please contact us and we can resend your package or refund

your payment.Please make sure to provide precise city,state,and zip code information.

Remember to spell out the city to which you are shipping the order.Your shipping address

must be true.Then we can correct delivery.

Order Tracking

Tracking numbers of each shipping company will be sent via email when an order is shipped

from our warehouse.You can track the shipment via the web and tracking information can

also be obtained by contacting shipping company website, which will be provided specific

by email.All orders in our store will be insured for the full purchase amount,and can

be tracked at the EMS website. Please visit: http://www.ems.com.cn/english-main.jsp

Shipping Problems

If an International order is received damaged or not received at all,an insurance claim must be initiated and finalized before customer compensation or product replacement is

executed. If the item is received damaged,please contact us within five business days of delivery to conduct a claim. Please hold onto your shipping box as our insurance company may want to inspect it.If the item is not received at all we are required to wait 45 days after the shipment date to conduct an insurance claim.

Returns

We are committed to your complete satisfaction.Before you want to return merchandise,

first please email us the reason why you want to return the merchandise.Also you can contact

us to discuss the problem you are having.Most of the time we can solve the problem by

giving technical support and you need not to send anything back.

We donot accept any returns unless we send you the wrong size/item or the production have distinct dilapidation/damage.In the case, you can send it back to us within 7 days for

an exchange.Please email us at once as soon as your realize you receive the wrong size or item.The customer must contact us to get our confirmation and then we will send you all instructions, address and return authorization number for the item to be sent back to us.All returned products must be in absolute perfect and new condition,in original box with all manufacturers included accessories.Unwashed,unworn,or defective merchandise may be returned within 15 days from the date merchandise was received.We do not accept returns on items that have been worn or if the tags have been removed.Customers will be responsible for the shipping fees of the shoes send back china.Please donot send the items back without our permission ,or we will not reship anything.

Exchanges

Exchanges are only allowed when the merchandise are defective or damaged upon receipt, not as per your order or not proper size. Exchanges on any merchandise can be made only if it is in unworn condition. Email us firstly because returns without a return authorization from us will not be accepted and you can get the return address.All items can only be exchanged for replacement at the equal price.Items must be returned within 15 days of delivery and the customer is responsible for all the shipping charges during the whole exchange process.Please be aware that we will issue the replacements only after your returns have been received.

If you have questions about any of the return policy, please e-mail us.