F.A.Q

1.Q: What is the deal with free shipping?

A: You don't pay a single cent for shipping!all our items are shipped for free to our customers.

2.Q: If I leave the site and come back, will my shopping cart be remembered?

A:Yes.When you return to, all of your items will still be in your cart.

3.Q: I have moved.How do I change my address and other contact info?

A: You first need to sign in to your account then renew your information.

4.Q: If I need to return an item, do I have to pay the postage?

A: Yes,if you mail an item back to us, you will be responsible for the return postage.

5.Q: How long will it take for my shipment to arrive?

A:Orders are usually processed within 1-2 business day.Delivery usually takes 7-10

business by EMS Express Mail.

6.Q: Whether the shoes is shipped with original shoes box,paper,tags etc?

A: Yes,all the shoes will be shipped with their original shoes box and accessories.

7.Q: how do I know you have shipped my goods?

A:After we shipped your goods, we will send you email with a tracking number.That will

show you where your shoes at right now .Then the goods can be tracked at the EMS website. Please visit: http://www.ems.com.cn/english-main.jsp

8.Q: How do I care for this item?

A: The best policy is to follow the cleaning directions on the item label.

9.Q: Is my personal information kept private?

A: We consider the information you choose to share with us personal and confidential. We will not share, rent, or sell any of your personal information.

10.Q: Is my payment to your website secure?

A: All Payments are processed through our 100% secured "https" server. we will never get your credit card number and you never have to worry about your credit card info getting stolen or sold to other parties online.